kirkia Privacy Policy

01. Introduction and Scope

kirkia ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. This privacy policy ("policy") applies to all individuals ("user", "you") who use kirkia's website and related services.

We give your privacy the highest priority. The main purpose of this policy is to inform you with full transparency about how kirkia collects your personal information, for what purposes it is used, how long it is retained, and how it is kept secure.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy. The three documents together define your relationship with kirkia. Our services are available only to individuals aged 21 and above.

02. Types of Information Collected

kirkia collects two types of information — first, information you provide to us directly, and second, information our systems collect automatically.

2.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only individuals aged 21 and above may register)
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Current residential address

2.2 Financial Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Date and time of deposits and withdrawals

2.3 Technical Information

Information collected automatically while you use our platform:

• IP address and geographic location
• Device type, operating system, and browser version
• Session duration and page visit data
• Information collected from cookies and similar tracking technologies
• Gaming activity logs (bet amounts, game types, win and loss history)

03. How We Collect Information

kirkia collects your information in several ways. Stay informed about each method so you can make aware decisions.

3.1 Information You Provide Directly

When you register on our platform, verify your account, carry out financial transactions, or contact our live chat support — you provide information to us directly. Some services may not be available if this information is not provided.

3.2 Automatic Collection

When you visit our website, some information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing behaviour, preferred game categories, and session duration.

3.3 Information Received from Third Parties

At times, we may receive limited information about you from identity verification service providers, payment processors, and fraud prevention services. Such collection is always based on a lawful basis.

04. Purpose of Using Information

kirkia uses the information it collects only for the following lawful purposes. We never misuse your information or use it for unauthorised purposes.

4.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions (deposits and withdrawals)
• Applying and managing bonuses and promotional offers
• Maintaining gaming history and account balance
• Providing benefits under the VIP programme

4.2 Security and Legal Compliance

• Prevention of fraud and money laundering (in compliance with KYC/AML policy)
• Age verification — restricting access to individuals under 21
• Protection against creation of multiple accounts
• Enforcement and monitoring of responsible gaming policy
• Meeting applicable legal obligations

4.3 Service Improvement

• Identifying and resolving technical issues on the platform
• Analysing and improving user experience
• Planning new games and services

4.4 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Sending promotional information with your consent
• Providing customer support (via live chat and email)

05. Sharing and Disclosure of Information

kirkia does not sell your personal information to third parties. However, in certain circumstances, sharing limited information may be necessary.

5.1 Authorised Third Parties

We share information only in the following cases:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) — for processing transactions
• Identity verification services — to meet KYC legal obligations
• Cybersecurity service providers — for fraud prevention
• IT service providers — for the technical operation of the platform

5.2 Legal Requirements

We may be required to disclose information under court orders, lawful requests from investigating authorities, or applicable law. In such cases, only the minimum information legally required will be disclosed.

06. Cookies and Tracking

The kirkia website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Cookies We Use

• Essential Cookies: Essential for the core operation of the platform — login sessions, security tokens
• Functional Cookies: Remember your preferences — language, game filter settings
• Analytics Cookies: Monitor site usage to help improve our services
• Security Cookies: Prevent fraud and automated attacks

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly and may affect your login session.

07. Data Retention Period

kirkia retains your information only for as long as necessary. The retention period depends on the type of information and legal obligations.

7.1 Active Accounts

All relevant information will be retained while your account remains active. Your gaming history, financial transaction records, and account information are retained to ensure service quality.

7.2 After Account Closure

Even after an account is closed or deactivated, we retain certain information for a specific period due to legal obligations. Financial transaction records are generally retained within legal limits. Once this period has passed, we securely delete or anonymise your information.

7.3 Minimal Retention Policy

We follow a "minimum data retention" policy. This means we do not unnecessarily retain information that is no longer needed. This is a key step in protecting your privacy.

08. Your Rights

As a kirkia user, you have certain important rights over your own information. We respect these rights and are ready to assist you if you wish to exercise them.

8.1 Right to Access

You have the right to know what information we hold about you. If you send us a request by email, you will receive a summary of your stored information within 30 working days.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Additional verification may be required for corrections to identity-related information.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specific period to meet legal obligations (such as financial transaction records).

8.4 Right to Withdraw Consent

If you have previously given consent for promotional messages or a specific type of processing, you may withdraw that consent at any time. However, processing completed before the withdrawal of consent will not be affected.

09. Security Measures

To ensure the security of your information, kirkia follows industry-standard security technologies and practices. We are committed to earning your trust as a safe and reliable platform.

9.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• 256-bit AES encryption — for protecting stored sensitive data
• Two-Factor Authentication (2FA) system
• Regular security audits and penetration testing
• Firewall and DDoS protection

9.2 Organizational Security

• Limited access policy — only authorized staff can access specific data
• Regular security training for staff
• Rapid response plan in the event of a data breach
• Secure data backup and recovery system

9.3 Your Role

Account security is not solely our responsibility — your active participation matters too. Use a strong password, never share your login details with anyone, and always log out after using an unfamiliar device.

10. Policy Changes & Contact

10.1 Right to Change the Policy

kirkia reserves the right to change, amend, or update this privacy policy at any time. For any significant changes, we will send a notification to your registered email and update the "Last Updated" date at the top of the policy.

10.2 Continued Use After Changes

If you continue to use our platform after an updated policy has been published, it will be considered that you have accepted the revised policy. We therefore recommend reviewing this page regularly.

10.3 Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you would like to make a request regarding your data, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali

10.4 Related Policies

Alongside this privacy policy, we recommend reading the following policies, which govern various aspects of your relationship with kirkia:

• Terms & Conditions — overall terms for using the service
• Responsible Gaming — a guide to building safe and balanced gaming habits
• FAQ — answers to common questions